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Privacy Policy, SMS Terms of Service, and Consent Disclosure

Effective Date: 05/21

NeuTEK Customs, Inc. (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This document outlines our Privacy Policy, SMS Terms of Service, and how we obtain, use, and manage consent related to SMS communications.

We are transparent about the data we collect, how we use it, and your rights regarding that information.

1. Privacy Policy

1.1 Information We Collect

We may collect the following categories of information from you directly or indirectly:

  • Identifying Information: Name, email address, phone number, physical address

  • Service Information: Appointment details, service history, vehicle details, and customer feedback

  • Communication Records: SMS and email exchanges, phone calls, and in-person conversations

  • Technical Data: IP address, browser type, operating system, geolocation (if shared), device identifiers, and website usage via cookies or tracking tools

1.2 How We Collect Your Information

We collect data through:

  • Website forms (appointment requests, quote forms)

  • In-person visits or phone inquiries

  • Social media platforms (e.g., Facebook, Instagram DMs)

  • Messaging platforms including SMS or RingCentral communication

  • Google reviews or third-party feedback platforms

  • Cookies and analytics tools used on our website

1.3 How We Use Your Information

We use your information to:

  • Schedule, confirm, and manage service appointments

  • Send appointment reminders, service updates, and post-visit follow-ups

  • Communicate product, warranty, and policy information

  • Improve website functionality, service quality, and customer satisfaction

  • Send promotional offers or announcements if you have opted in

1.4 Sharing of Information

We do not sell or rent your personal data. We may share limited information with trusted third-party service providers strictly for the following purposes:

  • Appointment scheduling and communication platforms (e.g., RingCentral)

  • Payment processors (if applicable)

  • Marketing or review tools (e.g., Google Business, Mailchimp—only if opted in)

  • Legal or compliance obligations when required by law or regulation

1.5 Data Security

We use secure servers, encrypted communication channels, and access controls to safeguard your information. However, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.

2. SMS Terms of Service

By opting into SMS communications from NeuTEK Customs, Inc., you agree to receive text messages from us via automated or manual systems. These messages may include, but are not limited to:

  • Appointment scheduling and confirmations

  • Reminders for upcoming services

  • Post-service messages including care tips or warranty info

  • Business updates or notifications about availability

  • Occasional promotional offers or discounts (if opted in)

Message frequency may vary based on your service history and preferences. Message and data rates may apply.

All messaging complies with applicable telecommunications laws and mobile carrier rules.

3. Consent to Receive Text Messages

3.1 How We Obtain Consent

We only send SMS messages to users who have provided clear, express consent through one of the following methods:

  • Submission of a contact or appointment request form on our website

  • Verbal agreement over the phone or in person at our business location

  • Written agreement via digital forms, email, or paper

  • Opt-in via social media messaging or ad forms

  • Continued use of services after notification of our SMS practices

Your consent is voluntary, and you may withdraw it at any time.

3.2 Subscriber Opt-In and Opt-Out Messaging

As required by mobile carriers and industry standards, we support the following:

  • Opt-In: You provide your number voluntarily for communications related to our services.

  • Opt-Out: You may text STOP to any message to unsubscribe. You will no longer receive SMS messages unless you opt in again.

  • Help: Text HELP at any time to receive customer service contact information or visit our website.

We honor all opt-out requests promptly and without discrimination. Opting out of SMS does not affect your ability to receive services from us.

4. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Request deletion of your data (subject to record-keeping and legal obligations)

  • Withdraw consent for marketing or SMS communications

To make a request, contact us using the information below.

5. Cookies and Tracking

We may use cookies and similar technologies on our website to improve functionality, track performance, and personalize your experience. You can control cookie settings via your browser.

6. Changes to This Policy

We may update this Privacy Policy & Terms of Service at any time. Changes will be posted on this page and the “Effective Date” above will be updated accordingly.

7. Contact Information

If you have questions, concerns, or requests related to your personal information or our messaging practices, please contact us:

NeuTEK Customs, Inc.
5920 Nathaniel Way Suite 300

Bakersfield, CA 93313
📞 (661)932-2642
📧 info@neutekcustoms.com
🌐 https://www.neutekcustoms.com

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